At 2B Pure Publishing, we want you to be happy with your purchase. If you have any questions or concerns about your order, please get in touch. We're always happy to help.
1. Pre-Order Cancellations
The Little Boat Who Was Afraid to Sail is currently available for pre-order, with expected dispatch between 7 and 13 December 2026.
If you change your mind, you may cancel your pre-order at any time before it has been dispatched and receive a full refund.
To request a cancellation, please contact us at 2bpurepublishing@gmail.com and include your order number.
Once your order has been dispatched, the pre-order cancellation policy no longer applies. However, you may still have rights to a refund or other remedy under New Zealand consumer law.
2. Damaged or Incorrect Items
We take care to ensure your book arrives in good condition.
If your book arrives damaged or you receive an incorrect item, please contact us as soon as possible at 2bpurepublishing@gmail.com.
Please include your order number, a description of the issue, and photographs where appropriate.
We will assess the issue and work with you to arrange an appropriate resolution, which may include a replacement or refund.
Your rights under the New Zealand Consumer Guarantees Act 1993 remain unaffected.
3. Change of Mind
If you change your mind after your order has been dispatched, please contact us to discuss your situation.
As our product is a printed book, change-of-mind returns are not automatically accepted. Any return or refund will be assessed in accordance with our policy and applicable New Zealand consumer law.
Nothing in this policy limits your statutory rights.
4. Refund Processing
Where a refund is approved, we will process it through the original payment method wherever possible.
The time it takes for the refund to appear in your account may depend on your bank, card provider, or payment service.
We will let you know if we need any additional information to process your refund.
5. Orders That Have Not Arrived
If your order has not arrived within the expected delivery timeframe, please contact us at 2bpurepublishing@gmail.com with your order number.
We will investigate the delivery status and work with you to resolve the issue.
Please remember that our books are pre-orders expected to be dispatched between 7 and 13 December 2026. Standard courier delivery is estimated at 3–5 business days after dispatch. Delivery before Christmas is our goal, but cannot be guaranteed.
6. Contact Us
If you have any questions about cancellations, returns, or refunds, please contact: